Refund policy

Hey there 👋 — thanks for shopping with Abinova!

We’re all about premium gear, clean design, and good vibes — but also fairness and protection for both sides.

Because we work with multiple fulfillment partners (Print-on-Demand, dropshipping, and retail stock), our return and refund process is clear and balanced.

By ordering from abinova.co, you agree to the following:

1. Order Accuracy

Please double-check your details (size, color, address, quantity) before checkout.

Once your order enters production or ships, we can’t cancel or edit it.

If there’s a legitimate issue, email support@abinova.co immediately — we’ll do what we can.

2. Returns Eligibility

We accept returns or refunds only if:

• You received the wrong item, size, or color.

• The item arrived damaged, defective, or misprinted.

• The order was never delivered, and carrier tracking confirms non-delivery.

We cannot accept returns for:

• Buyer’s remorse or sizing mistakes.

• Final Sale or clearance items.

• Custom or personalized products.

• Items worn, washed, or altered.

• Shipping delays outside our control.

đź“… Timeframe: Contact us within 15 days of delivery (based on carrier confirmation).

3. Claim Process

To start a return or refund request, email support@abinova.co with:

  1. Your order number

  2. Clear photos of the issue and packaging

  3. A short explanation

Once verified, we’ll issue a replacement or refund within 5–10 business days.

You may be asked to return or safely dispose of the product depending on the case.

4. Refund Details

• Refunds apply only to verified issues.

• Shipping costs are non-refundable unless we made the error.

• If tracking shows “Delivered,” the order is considered complete.

• Lost or stolen packages after delivery are not eligible for refund.

5. Lost or Stolen Packages

Once marked “Delivered,” the order is fulfilled.

If missing, check with neighbors or your local post office. If truly lost before delivery, contact us and we’ll help replace it when possible.

6. Fraud & Abuse Protection

We reserve the right to refuse refunds or future purchases from anyone abusing our policy. Fraudulent chargebacks or false claims may be reported to processors or legal authorities.

7. Exchanges

Need a different size or color (non-custom items only)?

Email within 15 days — we’ll check stock and assist. Shipping fees may apply.

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